Your Journey to Elegance Starts Here

Free shipping & Easy Return & Exchange

Return & Exchange

Returns, Exchanges & Cancellations

At Richradiqs, customer satisfaction is always our top priority. We hope you love what you’ve ordered! But if you’re not 100% satisfied, we’ve made the after-sales process simple and easy.

Returns

Eligibility

  • All non-custom-made clothing must be returned in new, unworn, unwashed, undamaged, and unaltered condition, with original tags attached.
  • Non-returnable items: Pre-Order Custom Gowns.

Timeframe

  • Contact us within 10 days after receiving your order to initiate a return.
  • Important: The 10 days refer to the time from when you receive your full order to when you first contact us to start the process — you do not need to complete the whole process within 10 days.

How to Request a Return

  1. Log in to "My Account" → View Orders and locate the order you wish to return.
  2. Email your order number + product name or SKU or product photos + reason for return to info@richradiqs.com .
  3. Our customer service team will verify your request and provide the applicable return address.
    – Note: We have warehouses in the US, UK, Germany, and other countries. Please contact customer service to obtain the correct return address for your location to avoid high shipping costs.
  4. Once the returned item passes inspection, we will process your refund within 5–7 business days (actual time to receive funds depends on your bank or payment provider).

Exchanges 

Eligibility & Timeframe

  • Same conditions as returns.

How to Request an Exchange

  1. Log in to "My Account" → View Orders and locate the order you wish to exchange.
  2. Email your order number + original product name or SKU or product photos + the new size you want to info@richradiqs.com .
  3. We will provide the return address.
  4. Once we receive and inspect the returned item, we will ship the replacement item.

Order Cancellations

Eligibility

  • Orders can be cancelled only before shipment.
  • Orders already shipped cannot be intercepted and must go through the return process.

How to Cancel an Order

  1. Log in to "My Account" → View Orders and check the order status.
  2. Email your order number + cancellation request to info@richradiqs.com .
  3. Once an order is cancelled, it cannot be reinstated. You will need to place a new order if you wish to purchase again.

Important Notes

  • Some of our suppliers are located in China, so certain products may be shipped from China. However, returns do not need to be sent back to China — we have return addresses in the US, UK, Germany, and other countries, and for most destinations we use DHL Express Air Shipping, so there’s no need to worry about slow delivery times.
  • Do not send your return to the sender's address on your original package. This is not the return address and will affect the processing of your return. Always send it to the address we provide.
  • If you receive a damaged or defective product, please contact info@richradiqs.com within 24 hours of receiving the item with photos so we can prioritize your case.
  • Do not include any items not purchased on Richradiqs in your return package. We will not be responsible for sending those items back to you.
  • Ensure the items you return match the details in your request. Any discrepancies may delay processing.